Your privacy is important to us. This Privacy Policy explains how SmartxShaala Private Limited collects, uses, and protects your personal information when you use our services.
1. Introduction
Welcome to SmartxShaala Private Limited ("SmartxShaala," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website, mobile applications, and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information
Name, email address, phone number, and mailing address
Account Information
Username, password, and profile information
Educational Information
School name, grade level, courses, academic performance data
Payment Information
Billing address, payment method details (processed securely through third-party payment processors)
Communication Data
Messages, feedback, and support requests
2.2 Automatically Collected Information
When you use our Services, we automatically collect certain information:
Device Information
IP address, browser type, device type, operating system
Usage Data
Pages visited, time spent on pages, links clicked, features used
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience
Location Data
Approximate location based on IP address (with your consent)
3. How We Use Your Information
We use the collected information for various purposes:
Service Provision
To provide, maintain, and improve our Services
Account Management
To create and manage user accounts
Transaction Processing
To process transactions and send related information
Personalization
To personalize user experience and deliver customized content
Communication
To communicate with you, including sending updates and notifications
Customer Support
To provide customer support and respond to inquiries
Analytics
To monitor and analyze usage patterns and trends
Security
To detect, prevent, and address technical issues and security threats
Legal Compliance
To comply with legal obligations and enforce our terms
Marketing
To send marketing communications (with your consent)
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party vendors and service providers who perform services on our behalf:
Cloud Hosting
Cloud hosting and data storage providers
Payment Processors
Secure payment processing services
Analytics Services
Analytics and performance monitoring services
Support Tools
Customer support and communication tools
Email Services
Email delivery and notification services
4.2 Educational Institutions
Institutional Sharing
If you access our Services through an educational institution, we may share relevant information with that institution as necessary to provide the Services
4.3 Other Circumstances
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred
With Your Consent
We may share your information with third parties when you have given us explicit consent
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption
Encryption of data in transit and at rest
Security Audits
Regular security assessments and audits
Access Controls
Access controls and authentication mechanisms
Secure Storage
Secure data storage and backup systems
Employee Training
Employee training on data protection best practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
You have certain rights regarding your personal information:
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Opt-out
Unsubscribe from marketing communications
Data Portability
Request a copy of your data in a portable format
Objection
Object to certain processing of your information
Withdraw Consent
Withdraw consent where we rely on consent to process your data
To exercise these rights, please contact us at privacy@smartxshaala.com
8. Children's Privacy
Our Services may be used by children under the age of 18 in an educational context. We take special care to protect children's privacy:
Minimum Data Collection
We collect only the minimum information necessary to provide educational services
Parental Consent
We require parental or institutional consent before collecting information from children
Parental Rights
Parents and guardians have the right to review, modify, or delete their child's information
Privacy Protection
We do not knowingly allow children to publicly disclose personal information
No Marketing to Children
We do not use children's information for marketing purposes
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience:
Essential Cookies
Necessary for the operation of our Services
Analytics Cookies
Help us understand how users interact with our Services
Functional Cookies
Remember your preferences and settings
Marketing Cookies
Used to deliver relevant advertisements (with consent)
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Website Updates
Posting the updated policy on our website
Date Updates
Updating the "Last Updated" date
Email Notifications
Sending email notifications for significant changes
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
SmartxShaala Private Limited
Email: privacy@smartxshaala.com
General Inquiries: info@smartxshaala.com
Phone: +91 XXXXX XXXXX
Address: Haryana, India